.ecai-wrap {
  max-width: 720px;
  border: 1px solid rgba(0,0,0,0.12);
  border-radius: 14px;
  overflow: hidden;
  background: #fff;
  box-shadow: 0 6px 18px rgba(0,0,0,0.06);
  font-family: system-ui, -apple-system, Segoe UI, Roboto, Arial, sans-serif;
}

.ecai-header {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  padding: 14px 16px;
  border-bottom: 1px solid rgba(0,0,0,0.08);
  background: rgba(0,0,0,0.02);
}

.ecai-title {
  font-weight: 650;
  font-size: 16px;
}

.ecai-status {
  font-size: 12px;
  opacity: 0.7;
}

.ecai-messages {
  height: 360px;
  overflow-y: auto;
  padding: 14px 12px;
  background: #fff;
}

.ecai-msg {
  display: flex;
  margin: 10px 0;
}

.ecai-user { justify-content: flex-end; }
.ecai-bot  { justify-content: flex-start; }

.ecai-bubble {
  max-width: 78%;
  padding: 10px 12px;
  border-radius: 14px;
  line-height: 1.35;
  font-size: 14px;
  border: 1px solid rgba(0,0,0,0.10);
  background: rgba(0,0,0,0.03);
  white-space: pre-wrap;
}

.ecai-user .ecai-bubble {
  background: rgba(0,0,0,0.06);
}

.ecai-form {
  display: flex;
  gap: 10px;
  padding: 12px;
  border-top: 1px solid rgba(0,0,0,0.08);
  background: #fff;
}

.ecai-input {
  flex: 1;
  padding: 10px 12px;
  border-radius: 12px;
  border: 1px solid rgba(0,0,0,0.20);
  font-size: 14px;
  outline: none;
}

.ecai-input:focus {
  border-color: rgba(0,0,0,0.35);
}

.ecai-send {
  padding: 10px 14px;
  border-radius: 12px;
  border: 1px solid rgba(0,0,0,0.20);
  background: rgba(0,0,0,0.04);
  cursor: pointer;
  font-weight: 600;
}

.ecai-send:hover {
  background: rgba(0,0,0,0.06);
}

.ecai-footnote {
  padding: 10px 12px;
  font-size: 12px;
  opacity: 0.65;
  background: rgba(0,0,0,0.02);
  border-top: 1px solid rgba(0,0,0,0.06);
}

/* 'identify later' hook (email capture mid-chat)  */
.ecai-identify {
  padding: 12px;
  border-top: 1px solid rgba(0,0,0,0.06);
  background: rgba(0,0,0,0.02);
}

.ecai-identify-title {
  font-weight: 600;
  margin-bottom: 8px;
  font-size: 13px;
}

.ecai-identify-row {
  display: flex;
  gap: 10px;
}

.ecai-identify-input {
  flex: 1;
  padding: 10px 12px;
  border-radius: 12px;
  border: 1px solid rgba(0,0,0,0.20);
  font-size: 14px;
  outline: none;
}

.ecai-identify-btn {
  padding: 10px 14px;
  border-radius: 12px;
  border: 1px solid rgba(0,0,0,0.20);
  background: rgba(0,0,0,0.04);
  cursor: pointer;
  font-weight: 600;
}

.ecai-identify-note {
  margin-top: 8px;
  font-size: 12px;
  opacity: 0.8;
}